Privacy Policy
Your privacy matters to us. This policy explains how polarequinix collects, uses, and protects your personal information when you use our budget forecasting services.
Last Updated: March 15, 2025
Information We Collect
When you use polarequinix's budget forecasting platform, we collect several types of information to provide you with personalised financial planning services. This information helps us understand your financial goals and create accurate forecasting models tailored to your specific circumstances.
Financial Data
Income details, expense categories, savings goals, investment preferences, and historical spending patterns you provide through our platform.
Personal Information
Name, email address, phone number, postal address, date of birth, and employment information necessary for account creation and verification.
Technical Data
IP address, browser type, device information, cookies, usage patterns, and interaction data collected automatically when you use our services.
Connected Accounts
With your explicit consent, we may access transaction data from linked bank accounts and financial institutions to improve forecasting accuracy.
How We Use Your Information
polarequinix processes your personal information for specific, legitimate purposes related to providing effective budget forecasting services. We never sell your personal data to third parties or use it for purposes unrelated to our financial planning platform.
Primary Uses
We use your financial and personal information to generate accurate budget forecasts, track spending patterns, provide personalised recommendations, send account notifications, and improve our forecasting algorithms. Your data enables us to create meaningful insights about your financial future and suggest adjustments to meet your goals.
Communication
We may contact you about account updates, security alerts, new features that benefit your financial planning, educational content about budgeting, and responses to your support enquiries. You can control communication preferences through your account settings.
Legal Compliance
In certain circumstances, we may process your information to comply with Australian financial regulations, respond to legal requests from authorities, protect against fraud and unauthorised access, or enforce our terms of service.
Information Sharing and Disclosure
polarequinix follows strict data sharing principles and only discloses your information when necessary for service provision or required by law. We maintain contractual agreements with all third parties who may access your data.
Service Providers
We work with trusted technology partners for hosting, data analysis, customer support, and payment processing. These providers access only the minimum information necessary to perform their services and are bound by confidentiality agreements that meet Australian privacy standards.
Financial Institutions
With your explicit permission, we may share aggregated, anonymised data with partner banks and financial institutions to improve industry-wide forecasting tools. Individual user information is never shared without specific consent for each use case.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory requests from ASIC or other financial authorities. In such cases, we will notify affected users unless prohibited by law.
Your Privacy Rights
Under Australian privacy law and our commitment to data protection, you have significant control over your personal information. These rights ensure you remain in charge of how your data is used and stored.
Access and Portability
Request a complete copy of all personal data we hold about you, including financial forecasts and usage history. We provide this information in a structured, machine-readable format within 30 days.
Correction and Updates
Update incorrect personal information, modify financial data, or correct inaccuracies in your profile through your account dashboard or by contacting our support team directly.
Deletion Rights
Request complete deletion of your account and associated data. We will remove all personal information within 90 days, except where retention is required for legal compliance or fraud prevention.
Processing Restriction
Temporarily suspend processing of your data while disputes are resolved or request limitations on how we use your information for specific purposes.
Objection Rights
Object to processing based on legitimate interests, direct marketing communications, or automated decision-making that significantly affects you.
Data Security and Protection
Protecting your financial information is our highest priority. polarequinix implements comprehensive security measures that meet or exceed industry standards for financial data protection.
Technical Safeguards
All data transmissions use AES-256 encryption, and our databases are protected with advanced encryption at rest. We employ multi-factor authentication, regular security audits, intrusion detection systems, and secure coding practices throughout our development process.
Access Controls
Employee access to user data is strictly limited based on job requirements and monitored through detailed logging systems. All staff undergo background checks and comprehensive privacy training before accessing any customer information.
Infrastructure Security
Our systems are hosted in certified data centres with physical security controls, redundant systems, and 24/7 monitoring. We maintain regular backups, disaster recovery procedures, and incident response protocols to protect against data loss.
Data Retention and Deletion
polarequinix retains personal information only as long as necessary for the purposes outlined in this policy or as required by Australian financial regulations.
Retention Periods
Active account data is retained while your account remains open and for seven years after account closure to comply with financial record-keeping requirements. Technical logs and usage analytics are retained for two years. Marketing communications data is deleted immediately upon unsubscribe requests.
Secure Deletion
When data reaches the end of its retention period, we use certified deletion methods that make recovery impossible. This includes overwriting storage media multiple times and physical destruction of hardware when necessary.
Cookies and Tracking Technologies
polarequinix uses cookies and similar technologies to enhance your experience, analyse usage patterns, and provide personalised features. You have control over how these technologies interact with your browser.
Types of Cookies
Essential cookies enable basic functionality like secure login and account access. Analytics cookies help us understand how users navigate our platform to improve design and features. Preference cookies remember your settings and customisation choices across sessions.
Cookie Management
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect platform functionality, but essential features will continue to work properly.
International Data Transfers
While polarequinix primarily operates within Australia, some data processing may occur in other countries where our technology providers maintain infrastructure. All international transfers comply with Australian privacy requirements.
Transfer Safeguards
We only transfer data to countries with adequate privacy protections or under contractual arrangements that ensure equivalent security standards. All international service providers must demonstrate compliance with Australian privacy principles before handling any user data.
Children's Privacy
polarequinix's budget forecasting services are designed for adults and we do not knowingly collect personal information from children under 18 years of age without appropriate parental consent.
If we become aware that we have collected information from a child without proper consent, we will take immediate steps to delete this information and terminate any associated account. Parents who believe their child has provided information to polarequinix should contact us immediately.
Policy Updates and Changes
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service improvements. We will notify users of significant changes through multiple channels.
Important Notice
We will provide at least 30 days notice for any material changes to this privacy policy. Continued use of polarequinix services after policy updates constitutes acceptance of the revised terms.
Notification Methods
Policy updates will be announced through email notifications to registered users, prominent notices on our website, and in-app notifications when you next log in. We recommend reviewing the current policy periodically to stay informed about how we protect your information.
Contact Information and Complaints
If you have questions about this privacy policy, concerns about how your information is handled, or wish to exercise your privacy rights, we encourage you to contact us directly.
Privacy Contact Details
External Complaints
If you are not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC). The OAIC can investigate privacy complaints and provide guidance on privacy rights under Australian law. You can reach them at www.oaic.gov.au or by calling 1300 363 992.